FAQ
How to use the services of CRYPTOJET.ONE and what are the regulations for processing the application?
1. The User undertakes to indicate his/her valid mail to which he/she has access. In case of errors on the application, the identification of the User and communication takes place by the mail indicated in the exchange in the application.
2. The rate in the application is fixed for 30 minutes.
3. Your transaction appeared in the network within 30 minutes, but it is not confirmed for a long time. In this case, the rate in the application will be recalculated at the moment of full crediting of funds and immediately processed by the service. The rate in the application is recalculated both in a smaller and larger side.
4. the transaction has not reached the network within 30 minutes, but the funds were sent to the address CRYPTOJET.ONE. In this case, the exchange service has the right to request all the necessary evidence from the User to identify the transaction.
5. Requests are processed automatically within 15 minutes after full crediting of funds from the User.
6. If the User has provided a “dirty” address in the application, the service has the right to require the User to provide a “clean” address.
7. The user has the right to request a refund if his/her request has not been processed yet (except for the cases when the request is blocked after AML-check). Refunds are made minus the commission spent on the refund.
8. By creating an application on CRYPTOJET.ONE, the User agrees with the AML/KYC policy of the service and undertakes to provide the necessary documents in case of blocking of funds after AML-check.
Where can I get the application number to contact support?
The application number and details of your exchange are sent to you in a message to the e-mail specified during the exchange (registration), as well as in the personal cabinet of the User.
How long does the exchange take?
Depending on the direction of the exchange, your application processing time can take anywhere from 1 to 15 minutes.
What is AML/CTF/KYC policy?
CRYPTOJET.ONE respects the safety of Users and strives to guard against the risks of illegal activity. AML/CTF and KYC checks are an integral part of our policy.
In cases if AML Anti-Money Laundering check shows more than 70% risk, the application will be blocked
Transactions marked VICTIM-REPORT (transaction is connected with official criminal case) will also be blocked.
The service is not responsible for refunds with the above mentioned dangerous sources!
In case of violation of AML/KYC policy CRYPTOJET.ONE has the right to:
1. Lock the application.
2. Request a photo or video of the User with proof of identity.
3. Request from the User a screenshot from the personal account of the wallet from where the funds were withdrawn.
4. Block the account and any transactions of the User, transfer to the financial activity controlling and / or law enforcement agencies at the place of registration CRYPTOJET.ONE.
5. Suspend the exchange until the incident is fully investigated.
6. To carry out the return of digital assets only to the details from which the transfer was made or to transfer to other details, after full verification by CRYPTOJET.ONE security service, if it was possible to confirm the legal origin of the User’s funds.
7. Request from the User other materials and documents related to the exchange.
8. If the User does not provide the requested information and does not respond to CRYPTOJET.ONE‘s requests within one calendar month, the withheld funds will not be refunded.
